Our journey began with a clear mission: to deliver innovative, scalable, and cost-effective solutions that automate post-deposit lockbox activities for bank clients and their customers. Today, we proudly serve over 4,000 lockboxes, support 10,000 daily users, and facilitate 173 million transactions annually.

Our story took flight when we integrated our image delivery system with an industry-leading remittance processing platform, creating a comprehensive lockbox solution for our banking partners. This pivotal step laid the foundation for what has become a cornerstone of our services.

In 2001, a leading banking institution partnered with ImageHawk to consolidate data from its ten retail and wholesale lockbox processing sites into a single, centralized archive. We delivered a bank-branded image service platform designed for high-performance ingestion of check images and metadata, while implementing distributed archives for real-time viewing and long-term storage. This solution became integral to their lockbox operations, enabling seamless access to images and transaction data for both internal teams and external customers.

This achievement was just the beginning. As the banking landscape evolved, so did ImageHawk. We enhanced our image delivery system by introducing IH Remit, a secure, web-based portal that provides real-time access to lockbox deposit transaction data, correspondence and images. With features like real-time exception management, automated data entry, and split payment capabilities, IH Remit empowers our bank partners to modernize their lockbox, enhance deposit growth, and deliver innovative receivable solutions to their customers. 

But our commitment goes beyond just technology. The ImageHawk Experience encompasses our dedication to building lasting relationships, offering dependable delivery and customer centric service and support to ensure your success. With over 100 years of collective lockbox experience and an AWS-certified team, we focus on empowering community and regional banks with big-bank technology, helping them remain competitive in an ever-evolving market. Our core values—trust, reliability, customer-centricity, and integrity—guide everything we do.

At ImageHawk, we partner with our bank partners to deliver trusted lockbox solutions, partnering with them to better serve their customers through modern lockbox capabilities and personalized support. We look forward to collaborating with you. When you succeed, we succeed together.

At ImageHawk, our primary core value is Trust – With our 24 years of lockbox-solutions expertise, we meet our banking partners right where they are by empowering their growth through our secure and innovative solutions and service excellence. With our big-bank capabilities paired with our community focused care, we're here to ensure your growth – when you succeed, we succeed together. 

Additional Core Values:

• Reliability - We deliver on our promises by consistently providing innovative and reliable solutions with dependable service, ensuring our bank partners and their customers always receive the best possible outcomes.

• Customer-Centricity - We operate from a customer-first mentality, placing the needs and success of our banking partners and their customers at the forefront of all decisions, as everything we do is to best serve them. 

• Integrity -  We intentionally uphold honesty and strong moral principles in all of our interactions and decisions, ensuring integrity is our foundation and is at the core of our operations and our partner relationships.