The ImageHawk Experience delivers innovative solutions, dependable delivery, and customer-centric service and support.
UNLOCK THE IMAGEHAWK EXPERIENCE
The ImageHawk Experience sets us apart from industry giants. With ImageHawk, you gain access to cutting-edge, scalable lockbox technology that delivers innovative solutions tailored to your customer’s needs. Modernize your lockbox, grow deposits, and elevate your ability to serve customers—all while maintaining the trusted, personal touch of community banking.
The keys to unlocking the ImageHawk Experience are found in our cutting-edge solutions, unmatched delivery, and personalized service and support.
Discover the keys to the ImageHawk Experience
Our trusted solution platform - IH Remit - enhances and streamlines post-deposit activities for lockbox payments, providing secure transaction and image storage, real-time online access, enhanced reporting, and exception management.
Choose IH Remit where encryption, APIs, and cloud hosting are built-in.
Web Lockbox
Once payment processing is complete, check and document images, along with associated transaction data, are instantly available in IH Remit. You and your customers can easily view, search, and export data for reporting and reconciliation with just a few clicks. With our role-based entitlements, you never have to worry about unauthorized access—only authorized users can access data and images.
ImageArchive
Whether it's a scanned check, document, envelope, or correspondence, your lockbox data and images are encrypted, securely stored, and readily available in IH Remit. Consolidate your payment information from all lockbox sources using our rules-based ingestion engine and APIs. With configurable retention options, your data is accessible for up to seven years.
Cutting-Edge Solutions for Modern Lockbox Banking
Exception Management
Increase same-day deposits by reducing your exception processing time from days to hours. With IH Remit’s real-time online exception management module, you’ll benefit from workflow tools such as split payment capabilities, configurable data entry fields, and automated alerts that help you immediately resolve transaction discrepancies. Stay informed about every transaction with our comprehensive audit reports.
Reporting
IH Remit offers a comprehensive suite of reporting options, including standard, customized, and reconciliation reports. Securely download your reports through Web Lockbox in your preferred formats: PDF, Excel, and CSV. With our report subscription feature, you’ll always have access to the reports that matter most to you.
Unmatched Delivery Customized for Your Success
Our delivery experience is designed to ensure your success at every stage. With a dedicated Customer Success Manager guiding you through the process, you can expect seamless integration and a cloud-hosted solution that scales with your needs. Enjoy the benefits of private label branding, allowing you to maintain your unique identity, along with flexible subscription pricing that aligns with your budget. At ImageHawk, we prioritize your satisfaction, providing a delivery experience that empowers you to best serve your customers.
Customer Success Manager
Our dedicated Customer Success Manager will guide you through the seamless implementation of our innovative lockbox solutions, ensuring you feel supported every step of the way.
Private Label
Customize our solutions to align perfectly with your brand, ensuring a consistent experience for your customers. Leverage our technology while maintaining your unique identity in the market. Grow your business by extending lockbox services through through correspondent banking.
Subscription Pricing
Our subscription pricing model offers unparalleled flexibility and cost efficiency, enabling banks to effectively manage their budgets while scaling their operations. This predictable pricing structure not only simplifies financial planning but also empowers banks to monetize your lockbox services. With ImageHawk, you gain a sustainable solution that adapts to your needs and maximizes your revenue.
Seamless Integration
Effortlessly integrate your upstream and downstream systems for a seamless workflow. Our APIs, customizable converters, and SSO support ensure that our solutions work harmoniously with your existing bank infrastructure.
Cloud Hosted
Our cloud-hosted lockbox solution eliminates the need for complex infrastructure, enabling you to affordably deliver innovative services with enhanced security. With a scalable design, it adapts effortlessly to your growing needs, allowing you to seamlessly onboard new customers while maintaining optimal system performance and safeguarding your customers' transaction data.
Personalized Support. Your Success, is Our Success
We take pride in our personalized support and outstanding responsiveness, ensuring you have immediate access to our knowledgeable team. Whether troubleshooting a technical issue, answering a question for your customers, or collaborating on new features to help you win business, we're here to support you every step of the way. Experience the difference that personalized support makes in modernizing your lockbox offering with a partner who truly understands and champions your success.
Dedicated Support Advocate
Our Dedicated Support Advocate is your go-to resource, taking ownership of your requests and issues to ensure timely and accurate resolutions. With in-depth knowledge of your implementation and configuration, they provide personal, tailored attention to address your unique needs. We’re committed to delivering exceptional support that enhances your experience and empowers your success.
24/7 Support
Support ensures that assistance is always at your fingertips, with a user-friendly phone tree designed for quick access to help. We establish Service Level Agreements (SLAs) that outline clear escalation procedures and demonstrate our commitment to timely resolutions. No matter the hour, we are here to provide the support you need to keep your operations running smoothly.
Issue Management
We are committed to providing the support you need when it matters most. Our Issue Management System streamlines your support experience, allowing you to effortlessly report issues, submit feature requests, and track their status in real-time through our online support portal. To foster collaboration and ensure continuous improvement, we conduct bi-weekly sync calls to discuss your needs and refine our support processes.